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Sertifi Support Site

Standard Installation Guide

Installation Process
Downloading and Installing the Sertifi app

To download and install the app to your Salesforce account:

  1. Navigate to the App Exchange in Salesforce, and then search for Sertifi. You can also download the app directly from Sertifi’s listing on the app exchange. Make sure you’re logged into your account.

  2. Click Get It Now on the Sertifi for Salesforce app screen in the app exchange. A popup window appears.

  3. Click Install in Production or Install in Sandbox depending on where you want to install the Sertifi app.

  4. Select that you agree to Terms & Conditions in the Confirm Installation Details popup.

  5. Click Confirm and Install. You’re taken to your Salesforce instance.

  6. Click Install for All Users, and then click Install. A popup appears.

  7. Select Yes, grant access to these third-party web sites, and then click Continue.

  8. Select Yes for 3rd party access, and then click Continue. Sertifi appears in your Installed Packages section.

If your installation takes a long time, you’ll receive an email when installation is complete.

Adding the trusted Sertifi IP range

By adding Sertifi's trusted IP range to your Salesforce integration, Sertifi can write in and provide updates to signed documents, update your activity log, and push documents back into your system.

To grant network access:

  1. Enter Network Access in the Quick Find search bar from your Salesforce account.

  2. Click Network Access in the results.

  3. Click New in the Trusted IP Ranges card.

  4. Enter the IP range given to you by your Sertifi Customer Success Manager.

  5. Enter a description.

  6. Click Save.

Creating your backend Sertifi portal

Your Sertifi for Salesforce account comes with a custom backend portal. In this portal, you can access additional account settings to enhance your workflow within Sertifi for Salesforce. Once you complete the backend configuration, contact your Customer Success Manager, so that you can view and manage these additional settings.

To create your backend portal:

  1. Enter Installed Packages in the Quick Find search bar from your Salesforce account.

  2. Click Installed Packages in the results.

  3. Click Configure next to Sertifi E-Sign for A popup opens.

  4. Enter the following details in the Account Information section:

    • Account Title – enter your company name.

    • Account URL – enter your company name without spaces. This creates your custom portal URL. You'll use this URL to access your backend Sertifi portal.

    • (Optional) Click Choose File to upload your company’s logo. The logo appears on your portal and is visible in your file sends, so all of your messaging is branded appropriately. You can also send your logo to your Customer Success Manager to update it at any time in the future.

  5. Enter your Salesforce username and password in the Salesforce PUSH Details section.

  6. (Optional) Click Sandbox if you’re installing the app in a sandbox environment.

  7. Copy and paste your API code in a separate window.

  8. Click Save, and then close the popup window.

Your Sertifi Backend portal is now set up. Contact your Sertifi CSM to provide you Super Admin user access.

Customizing Your Settings

It’s important to customize your settings for the app to tailor it to the workflow you want to establish in your Salesforce organization. For example, you can choose where you want to store your completed documents.

By default, Sertifi enables key custom settings out-of-the-box with the Salesforce app. If you want to further customize these settings, speak to your Customer Success Manager for more details.

To add custom settings:

  1. Enter Custom Settings in the Quick Find search bar from your Salesforce account.

  2. Click Custom Settings.

  3. Click Manage next to Sertifi Application Settings.

  4. Click New to create a new custom setting, or click Edit to edit an existing custom setting.

  5. Use the setting fields table to create any custom settings. For more information, refer to the Custom Settings list.Custom Settings

  6. Click Save.

Adding the Sertifi button to your Page Layout


After you setup your custom settings for your Sertifi app, you must add the newly created Sertifi E-Sign button to the Page Layout of the relevant Salesforce object. If you don't add this button to your page layout, no one can use Sertifi to send documents.


If you set up Sertifi on a custom object, the Sertifi Related List will already be present on the page layout.

To add the Sertifi button:

  1. Enter Page Layouts into the Quick Find search bar from your Salesforce account.

  2. Click Page Layouts under the object name where you installed your Sertifi app.

  3. Click Edit next to the object name.

  4. Select Buttons in the object layout card.

  5. Click and drag the Sertifi E-Sign button where you want the button to appear.

  6. Navigate back to the top of the page, and then select Related Lists in the object layout card.

  7. Click and drag the Sertifi EContracts list where you want the list to appear.

  8. Click the wrench icon. ICN_Wrench.png

  9. Select Created Date from the dropdown menu, and then click Descending.

  10. Click + in the Buttons section.

  11. Deselect New and Change Owner.

  12. Click OK


Sertifi recommends customizing your layout so you see your most recent activity first.

To do this:

  1. Navigate to Setup > Create > Objects.

  2. Search for Sertifi EContract in the list of Objects.

  3. Scroll down to Page Layouts.

  4. Click Edit next to the Sertifi Layout.

  5. Scroll down to the EContract Activities related list.

  6. Click the wrench icon. ICN_Wrench.png

  7. Select Activity Timefrom the Sort By dropdown menu.

  8. Click Descending.

  9. Click + (plus sign) to expand the Buttons section.

  10. Deselect New and Change Owner.

  11. Click Ok.

  12. Click Save.

Enabling Real Time Updates

This is the final step in completing your Salesforce installation, and it requires Corporate Admin access to the Sertifi portal. If necessary, contact your Customer Success Manager to identify the Corporate Admin at your organization, or contact Sertifi Support.

We recommend enabling real time updates so your file sends are automatically pushed to your Sertifi portal for storage.

To enable real time updates:

  1. Login to your Sertifi Portal using the URL you created when setting up your app in Salesforce.

  2. Navigate to  Administration > Account Settings > Real Time Updates.

  3. Change the update type to Salesforce OAuth2.

  4. Enter an email address in the Failure Notification Email field. If you have an integration user account, please use this account’s email.

  5. Select the Instance type, and then click Connect. A new tab opens.

  6. Enter your Salesforce credentials. If you have an integration user account, please use this account’s credentials.

  7. Click Allow.

You’ve successfully installed and set up your Sertifi app. You’re taken back to your Sertifi Portal and now see a green bar stating Connected.