Monitoring Authorizations
This video provides insight into what it looks like to monitor your Sertifi portal on a day-to-day basis, and understand how to address and troubleshoot issues that may arise with any in-progress authorizations.
Note: While this module isn’t specifically designed for those at properties that have integrated Sertifi with their Property Management System (PMS), at the end of this video you can view a quick demo of how to re-push folder information to an integrated PMS.
Topics Covered
00:37 – Introduction / Scenario
01:59 – Monitoring “Needs Attention” Items
03:56 – Working with “Pending” Items
05:14 – Troubleshooting Incorrect eMail Addresses
06:51 – Troubleshooting Failed Credit Cards
09:54 – Monitoring Messages from Participants
11:32 – Monitoring for Impending or Last-Minute Arrivals
14:01 – Adding a Participant Upload Action
15:46 – Troubleshooting Processed Items
17:54 – Monitoring Travel Company Authorizations
19:50 – Re-Pushing Updated Folder Details to your PMS
Tip
While we recommend watching the complete tutorial video, you can use the video player bar to skip between sections.