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Monitoring Authorizations

This video provides insight into what it looks like to monitor your Sertifi portal on a day-to-day basis, and understand how to address and troubleshoot issues that may arise with any in-progress authorizations.

Note: While this module isn’t specifically designed for those at properties that have integrated Sertifi with their Property Management System (PMS), at the end of this video you can view a quick demo of how to re-push folder information to an integrated PMS.

Topics Covered
  • 00:37 – Introduction / Scenario

  • 01:59 – Monitoring “Needs Attention” Items

  • 03:56 – Working with “Pending” Items

  • 05:14 – Troubleshooting Incorrect eMail Addresses

  • 06:51 – Troubleshooting Failed Credit Cards

  • 09:54 – Monitoring Messages from Participants

  • 11:32 – Monitoring for Impending or Last-Minute Arrivals

  • 14:01 – Adding a Participant Upload Action

  • 15:46 – Troubleshooting Processed Items

  • 17:54 – Monitoring Travel Company Authorizations

  • 19:50 – Re-Pushing Updated Folder Details to your PMS

Tip

While we recommend watching the complete tutorial video, you can use the video player bar to skip between sections.