Sertifi and AVS
AVS (Address Verification System) validates that the numerical information of payer's address (address and zip code) matches the numerical address information provided to an issuing bank. An AVS check can help ensure a payment or authorization is valid.
AVS Status
When an AVS check is run against a payment or authorization, you can view its status in the Sertifi Portal on the File Maintenance page. You'll see one of the following statuses:
Match
A Match status indicates the information submitted by the payer matches the information acquired during the AVS verification. This is confirmed by one of the following messages:
The street address and the U.S. ZIP+4 code match.
The street address and postal code match.
Partial Match
The Partial Match status means that some of the information submitted by the payer matches some, but not all, of the information acquired during the AVS verification. Further details are provided in the response message:
The street address matches, but the postal code doesn't match.
The postal code matched, but the street address doesn't match.
The U.S. ZIP+4 code matches, but the street address doesn't match.
Not Verified
A Not Verified denotes that AVS couldn't run, AVS isn't supported by the issuing bank, or another issue occurred during the AVS verification. Further details are provided in the response message:
No address information was provided.
The AVS check returned an error.
The card was issued by a bank outside the U.S. that doesn't support AVS.
Neither the street address nor postal code matched.
AVS isn't applicable for this transaction.
AVS was either unavailable or timed out.
AVS check isn't supported by card issuer.
The address information is unavailable.
Caution
A status of Not Verified doesn't necessarily mean that an error occurred; rather, it only indicates that the AVS check isn't supported by the issuing bank or another issue occurred. It's possible that your payment gateway was configured to automatically accept payment methods with a Not Verified status. If you'd like to automatically reject these payments, request that your Sertifi Super Admin reaches out to Sertifi Support.
Unsupported AVS checks
For payment gateways that don't have AVS enabled, you won't see an AVS status for your payments or authorizations. Instead, you'll see a dash where the AVS status should be. The gateways that don't support AVS include:
Payeezy
Zuora
Check Commerce
US Bank
You also won't see an AVS status if the transaction type doesn't support AVS – like a cloned payment. In these cases, you'll also see a dash where the AVS status should be.