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How to Limit Fraud and Chargebacks

This video covers how to reduce risk at your property when handling third-party Authorizations, including strategies for fraud prevention and leveraging Sertifi’s anti-fraud tools.

Tip

While we recommend watching the complete tutorial video, you can use the video player bar to skip between sections. The topics/chapters are listed below.

Topics Covered
  • 00:33 – Introduction/Overview

  • 01:44 – Fraud and Chargebacks Defined and Described

  • 05:44 – Introduction to Sertifi’s Anti-Fraud Tools

  • 06:42 – Scenario: Identifying a Potentially Fraudulent Authorization Form

  • 13:56 – Address Verification Service (AVS)

  • 15:45 – Analyzing the Fraud Score and Risk Factors

  • 20:47 – Rejecting a Booking Based on Fraud Risk

  • 25:13 – Dealing with Chargeback Disputes