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Sertifi Support Site

Send a Folder

If you use Sertifi e-Signatures and you're a Sertifi Admin or higher, you can send folders containing documents for signature.

You can edit the folder, as well as check on the status of your signature documents, from the File Maintenance page. For more information, see the File Maintenance guide.

If you use a program like Salesforce to send documents, refer to our guide on Integrations.

  1. Navigate to your Sertifi portal.

  2. Click Send File from the home screen.

  3. Complete the following fields. Each field has a character limit of 100 characters (with the exception of Message).

    • File Name - enter a unique name for the file, or folder. The file contains the signature and reference documents.

    • 1st Level Signer(s) - enter the email addresses of the users who will be signing the documents, or click My Address Book to add signers directly from the address book.

    • Two signers/One email address – if you have this field enabled, select this box if there are two signers that share the same email address.

    • CC (Non-Signers) - enter the email addresses of the users that should receive a copy of the file.

    • Sign Type - select the sign type method you want the users to use. Select from the following:

      • Electronically - users must sign the documents electronically, via a computer or mobile device.

      • Print and Sign - users must print the document and physically sign it (this is sometimes called a "wet signature").

      • Either Electronically or Print and Sign - gives the user the option of how they want to sign the document.

    • Enable Mouse/Touch Signature - select this box if you want to enable users to sign using their mouse or touchscreen.

    • Identity Verification - select Question Based Verification from the dropdown if you want to verify the user before they can access the document. The questions are controlled by a setting a Super Admin sets up.

    • File Password - enter a password for the file to provide additional authentication and security on the document.

    • Expiration Date - select an expiration date and time for the file. If no expiration date is entered, the file will expire after 32 days. You must enter the date in ISO format: YYYY-MM-DD and the time in HH:MM. Whatever time you select from the time picker, or enter into the field, the file will expire at the time specified based on your portal's time zone. So, if you enter 7:15 p.m. and your portal is set for Eastern time, the file will expire at 7:15 p.m. EST.

    • Event Date - enter the date of the event. You must enter the date in ISO format: YYYY-MM-DD.

    • Invite Signer(s) - select Yes to send invites to the file immediately after creation, or select Later to send invites later. If you send invites later, you can perform additional file maintenance activities.

    • Message - enter the message you want to appear in the signing room.

  4. Click Next. The document library opens.

  5. Select a form, signature document, and/or reference document you want to send for signature or upload a signature document from your local machine. You must select the checkbox next to the name of the form, signature document, and/or reference document to include it. The maximum file size is 20MB.

    • If you upload a signature document that isn't in the Document Library, and you want to add signature fields to it via the Document Editor, click Prefill/Add Locations next to the document.

  6. (Optional) Select Pre-Fill Form if you want to enter any additional information into the document fields, before you send for signature. Fill out your fields, click Save, and then click Exit.

    • If you pre-fill your form, and you used Sertifi Data Fields to create your form, you might notice the email address of your first signer appearing in the Sertifi Data Fields. This is a visual way for you to see which fields are reserved for each signer. The signer's email doesn't stay populated in the field once you send for signature.

  7. Click Finish & Send. Your signature request is complete, and an email notification is sent to your signers.


    The link in this email notification will expire after a certain number of days, or a certain number of clicks on the link, depending on your portal's settings. The default limit for links is 5 days, or 5 clicks, after which it will expire. Note that both limits are enforced at the same time. For example, a link that's clicked 5 times in 2 days will expire, as will a link that's clicked only once during a period of 6 days after it's been sent.

    If this link expires, your signers will be directed to a page where they will be able to request a new link to access the folder containing the signature documents.